University of South Florida (USF) M3 Publishing
Abstract
Preface
Technology has redefined how we experience hospitality. From the front of the house to the back, technology has allowed hospitality businesses to provide a faster, better, and more personalized service. Such benefits may be achieved by relying on the systems that remember all customer preferences, by bringing guests the speed and convenience of self-check-in, and employing robots that may attend to customer requests around the clock. However, all these wonderful innovations come with challenges, such as justifying a return on investment, establishing system security, building sustainable solutions, ensuring interoperability across different systems, and delivering high touch while using high tech. Therefore, this book is set to serve academic and professional audiences by reviewing the theoretical and practical aspects of the effect of digitalization and information technology on the hospitality industry.
This textbook is open access, which means that it will be available to readers without any fee. It is published by the University of South Florida M3 Center.
Hospitality and Tourism Information Technology has the following chapters:
Chapter 1: Emerging Technology Trends in Hospitality and Tourism
Chapter 2: Digital Marketing in Hospitality and Tourism
Chapter 3: The Dual Aspect of Technology in Tourism: Social Contradictions Surrounding the Sharing Economy and Smart Destination Development
Chapter 4: Hotel and Guest Room Technology
Chapter 5: Blockchain in the Hospitality and Tourism Industry
Chapter 6: Big Data and Business Intelligence in Hospitality and Tourism
Chapter 7: Network & Cyber Security in Hospitality and Tourism
Chapter 8: Technology in the Meetings and Events Industry
Chapter 9: Technology for Spas, Salons, and Wellness Centers
ISBN: 978-1-7321275-9-3
TABLE OF CONTENTS
- Emerging technology trends in hospitality and tourism
- Harry Costin and Antonio Eslava
- Digital marketing in hospitality and tourism
- Shankar Rayappan
- The dual aspect of technology in tourism: Social contradictions surrounding the sharing economy and smart destination development
- Miha Bratec, Marco A. C. Bernabeu, Dejan Krizaj, Josep Ivars-Baidal, Ana B. C. Diaz, Peter Kopic, and Tadej Rogelja
- Hotel and guest room technology
- Betsy Bender Stringam and John H. Gerdes
- Blockchain in the hospitality and tourism industry
- Christa Barkel, Hulya Kurgun, and Brenda Groen
- Big data and business intelligence in hospitality and tourism
- Gozde Turktarhan, Ram Gopalan, and Emrah Ozkul
- Network & cyber security in hospitality and tourism
- Emmanuel Fragniere and Kamil Yagci
- Technology in the meetings and events industry
- Gina Fe G. Causin and Leslie Gail Scamacca
- Technology for spas, salons, and wellness centers
- Su Gibson
DOI
10.5038/9781732127593
Recommended Citation
Author, A., Author, B., & Author, C. (2021). Title of the chapter. In C. Cobanoglu, S. Dogan, K. Berezina, & G. Collins (Eds.), Hospitality and tourism information technology (pp. XX–XX). USF M3 Publishing. https://www.doi.org/10.5038/9781732127593
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
