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Keywords

accountability, metrics, numbers games

Abstract

Jerry Z, Muller. 2018. The Tyranny of Metrics (Princeton, NJ: Princeton University Press). 220 pp. ISBN 978-0-691-17495-2 (also available as an e-book).

The historian Jerry Z. Muller argues that quantitative metrics to assess performance have spread throughout many institutions. This trend poses problems when people begin to game the numbers, to focus on achieving good scores rather than on meeting the institution’s goals.

DOI

https://doi.org/10.5038/1936-4660.11.2.13

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This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License

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