Should I Stay or Should I Go?: The Impact of Socially Responsible Human Resources Management Practices on Hospitality Employees
Document Type
Article
Publication Date
2025
Abstract
This study examined the connection between socially responsible human resource management (SHRHM) strategies and employee outcomes in the hotel industry. Specifically, this study examined the influence of SHRHM on intention to stay and positive word-of-mouth among hospitality employees. PLS-SEM was used to analyze 348 responses from US hospitality employees. The findings of the quantitative study indicated that SHRHM practices are associated with hospitality industry employees' desirable outcomes, including the intention to stay and positive word-of-mouth. Interactional justice and organizational identification were found to mediate these relationships and were underpinned by organizational justice and organizational identification theories, respectively. These findings are significant in light of the post-pandemic labor shortages threatening the hospitality industry. Moreover, the study provides human resources managers with practical recommendations for promoting SHRHM in their respective organizations.
Digital Object Identifier (DOI)
https://doi.org/10.1016/j.ijhm.2024.103962
Citation / Publisher Attribution
International Journal of Hospitality Management, v. 124, art. 103962
Scholar Commons Citation
Mistry, Trishna G.; Cain, Lisa; Dogan, Seden; and Gunduz Songur, Aysegul, "Should I Stay or Should I Go?: The Impact of Socially Responsible Human Resources Management Practices on Hospitality Employees" (2025). School of Hospitality and Tourism Management Faculty Publications. 1.
https://digitalcommons.usf.edu/hft_facpub/1
Was this content written or created while at USF?
Yes
