Document Type


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Automation, ILLiad, interlibrary loan departments, process improvement

Digital Object Identifier (DOI)


Libraries and their interlibrary loan departments have enacted different methods for improving processes and services to create greater efficiency and less waste. Techniques range from holistic, and expansive process improvement projects to leveraging the ability of request management systems to automate processes and services successfully. This article explores the effect of automation on the output of a sample interlibrary loan department and points out possible challenges that this automation success may create in the future.

Citation / Publisher Attribution

Journal of Interlibrary Loan, Document Delivery & Electronic Reserve, v. 26, issue 3-5, p. 181-192

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Interlibrary Loan, Document Delivery & Electronic Reserve on 17 May 2018, available online: