Document Type


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copyright, course reserves, interlibrary loan, policy, reserves

Digital Object Identifier (DOI)


This article examines steps taken at one academic library to address issues encountered when attempting to create a foundation of copyright knowledge to assist staff in reserves and interlibrary loan. It reviews the development of a copyright policy for the library that specifically addressed interlibrary loan and reserves activities. It also addresses how conducting staff instruction, developing process documentation, and having regular training meetings, enhanced each department’s ability to incorporate the new policy into daily workflows. Finally, it points out new issues encountered when attempting to simplify how copyright and licensed materials are handled.

Citation / Publisher Attribution

Journal of Access Services, v. 16, issue 4, p. 151-166

This is an Accepted Manuscript of an article published by Taylor & Francis in Journal of Access Services on 27 Sep 2019, available online: