Are Citizen Complaints Just Another Measure of Officer Productivity? An Analysis of Citizen Complaints and Officer Activity Measures
Citizen Complaints, Police Productivity
Digital Object Identifier (DOI)
The purpose of this research is to explore the relationship between the number of citizen allegations of misconduct an officer receives and the officer's official measures of productivity. Using data provided from a large municipal agency in the Southeastern United States as a database, the relationships between both number and type of citizen complaints and the number of arrests, traffic citations, field interview reports, and other productivity measures were explored. Officers with higher numbers of citizen complaints were found to engage in higher levels of productivity. Significant relationships were also found between the types of activities an officer engaged in and the type of citizen allegation.
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Citation / Publisher Attribution
Police Practice and Research, v. 3, issue 2, p. 135-147
Scholar Commons Citation
Michelle Lersch, Kim, "Are Citizen Complaints Just Another Measure of Officer Productivity? An Analysis of Citizen Complaints and Officer Activity Measures" (2002). School of Information Faculty Publications. 592.