Transitory Bias in Negative Service Encounters

Authors

Nelson Poynter Memorial Library.Follow

Document Type

Other

Publication Date

11-10-2011

Abstract

Author & Speaker: Philip J. Trocchia; Co-Author: Michael Luckett

Comments

Contains publicity flier for an event held at and sponsored by the Nelson Poynter Memorial Library on November 10th, 2011.

Scholar Commons Citation

Nelson Poynter Memorial Library., "Transitory Bias in Negative Service Encounters" (2011). Poynter Library Events. 29.
https://digitalcommons.usf.edu/npml_events_archive/29