Predictors of Enrollees' Satisfaction with a County-Sponsored Indigent Health Care Plan
Document Type
Article
Publication Date
2007
Keywords
patient satisfaction, health care, predictors
Digital Object Identifier (DOI)
https://doi.org/10.1177/0163278707311882
Abstract
This article summarizes the findings from a study examining the predictors of satisfaction among individuals enrolled in a county-sponsored indigent health care plan. Mail survey procedures were used to obtain information from enrollees regarding their satisfaction with the health care plan, as well as enrollees' demo-graphics, health care status, and trust in their providers. Results of a stepwise regression model developed using a random half of the respondents revealed enrollees' trust in health care providers was the strongest predictor of general satisfaction, followed by perception of change in health status, and age. The model explained 49% of the variance and demonstrated little shrinkage when cross-validated on the remaining half of the respondents. Trust in health care providers, followed by perception of change in health status also emerged as the strongest predictors of enrollees' satisfaction with freedom of choice.
Rights Information
Was this content written or created while at USF?
Yes
Citation / Publisher Attribution
Evaluation & the Health Professions, v. 31, issue 1, p. 81-103
Scholar Commons Citation
Boothroyd, Roger A.; Della, Rocca Tara; and Chen, Huey J., "Predictors of Enrollees' Satisfaction with a County-Sponsored Indigent Health Care Plan" (2007). Mental Health Law & Policy Faculty Publications. 101.
https://digitalcommons.usf.edu/mhlp_facpub/101
