Teamwork, satisfaction and mediating effect of affective, continuance and normative commitments on employee’s loyalty

Authors

Thalita A. C. Nicolleti, Science and Technology of Sao PauloFollow
Eduardo R. Mangini, Science and Technology of Sao PauloFollow
Leonardo Aureliano-Silva, Ilma UniversityFollow
Cristiane S. Pires, Science and Technology of Sao PauloFollow
Carolina A. de Freitas Dias, Science and Technology of Sao PauloFollow

Abstract

Teamwork, staff satisfaction, and organizational commitment on employee loyalty have been investigated by previous literature. However, the mediating effects of affective (AC), continuance (CC) and normative (NC) commitments are still a big gap present in theory. Thus, the main purpose of this paper is to explore the mediate role of AC, CC, and NC on employee loyalty. In total, 123 individuals participated in this research. The SEM technique approach was used throughout Smart PLS software version 3.0. The results supported nine hypotheses and rejected one. The theoretical and managerial implications are presented as well as research limitations and avenues for future studies.

DOI

https://www.doi.org/10.5038/9781955833035

Recommended Citation

Nicolleti, T. A. C., Mangini, E. R., Aureliano-Silva, L., Pires, C. S., & de Freitas Dias, C. A. (2021). Teamwork, satisfaction and mediating effect of affective, continuance and normative commitments on employee’s loyalty. In C. Cobanoglu, & V. Della Corte (Eds.), Advances in global services and retail management (pp. 1–16). USF M3 Publishing. https://www.doi.org/10.5038/9781955833035

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License