University of South Florida (USF) M3 Publishing


The study aims at measuring the Bahrain public hospitals' healthcare services quality. For this purpose, the study adopts quantitative and survey techniques through designing survey questionnaire based on the five quality dimensions of SERVQUAL model which are: Tangibles, Reliability, Responsiveness, Assurance and Empathy. A questionnaire distributed electronically among citizens and residents, by using the social media network. A total of 169 responses were collected. The responses were estimated and analyzed via correlations and multiple regression techniques. The main findings show that, there is a significant influence of health care service quality on overall patient, in addition to, there are no difference in patient perceptions of health service quality dimensions attributed to any of the demographic variables. The study recommends that, hospital administration should continue their commitment to provide medical services to patients in a timely manner. Employees must obtain incentives and training courses, which might significantly impact on their job satisfaction and retention, and it could help to develop their communication skills, improve the patient experience of care, improve the health of populations, reduce the per capita cost of healthcare, and reduce clinician and staff burnout.



Recommended Citation

Ali, M. A., & Elseoud, M. S. A. (2021). Which resources are matter to healthcare performance? A case study on Bahrain. In C. Cobanoglu, & V. Della Corte (Eds.), Advances in global services and retail management (pp. 1–11). USF M3 Publishing. https://www.doi.org/10.5038/9781955833035

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