This study aims to determine the ethical perceptions of housekeeping employees. The field research in the study was conducted with the housekeeping department employees of the hotel enterprises operating in the central district of İzmir in Turkey. The quantitative research method was used in the research and the convenience sampling method was used in collecting the data. The frequency analysis, difference analysis, and relationship analysis were conducted through Jamovi software. Research findings show that the ethical perceptions of housekeeping department employees are high. Further, male employees' perceptions of ethics were higher and there was no significant difference according to their age and educational level. There was no significant relationship between employees' job satisfaction levels and their perceptions of ethics. Determining the ethical perceptions of the housekeeping department employees was important because employees of this department are intensely in relationship with the customer and the adoption of an understanding of working in accordance with ethical principles and rules will directly affect the perception of satisfaction and trust of customers.
Turkmendag, T., & Sahin, B. (2021). Ethical perceptions of housekeeping department employees: A study in İzmir Province. In C. Cobanoglu, & V. Della Corte (Eds.), Advances in global services and retail management (pp. 1–12). USF M3 Publishing. https://www.doi.org/10.5038/9781955833035
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