University of South Florida (USF) M3 Publishing


In this study, organizational trust perception of X and Y generation hotel employees during the COVID-19 pandemic is examined. For this purpose, a total of 442 valid data were collected from the employees of 5-star hotels in Bodrum, by survey technique. Considering the limited interaction issue during the Covid 19 pandemic, convenience sampling, one of the non-random sampling methods, was applied in the study. Within the study, the three-dimensional structure of the organizational trust scale was confirmed by factor analysis. The results showed that managerial trust perception of both X and Y generation hotel employees is the highest among the organizational trust sub-dimensions, while the dimension of trust to their organization is the lowest. Findings indicated that the level of organizational trust and its subdimensions is higher than the mean value which is 3. However, according to the independent sample t-test results, there is no statistically significant difference between X and Y generation hotel employees in terms of organizational trust perception. The study, which is one of the limited studies on the organizational trust perception of hotel employees during the Covid 19 process, is concluded with the discussion of the results in the context of the relevant literature.



Recommended Citation

Arıkan-Saltık, I., & Karasu, Y. (2023). Reflection of COVID-19 pandemic on organizational trust perception of hotel employees: An intergenerational comparison. In F. Okumus, B. Denizci-Guillet, M. Tuna, & S. Dogan (Eds.), Advances in managing tourism across continents (Vol. 3, pp. 1–4). USF M3 Publishing. https://www.doi.org/10.5038/9781955833097

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