Abstract
Uncertainty now defines professional and personal life, particularly for Gen Z, Millennials, and Gen X. Despite being highly educated and digitally connected, these generations face growing decision paralysis, burnout, and confidence gaps when navigating careers. HSBC’s Seizing Uncertainty (2024) reports that over half of younger professionals regret missed opportunities, while Gen X struggles to adapt to new realities and lead younger teams. Traditional feedback models—hierarchical, infrequent, and retrospective—no longer meet the demands of today’s fast-changing workplace. This article argues that mentoring, anchored in real-time and emotionally intelligent feedback, is not a “soft skill” but a leadership necessity. Especially in hospitality and tourism, where frontline staff and managers make rapid, high-stakes decisions, mentoring builds adaptability, resilience, and clarity. By reframing feedback as coaching and partnership, organizations can transform uncertainty into opportunity and foster a culture where professionals act confidently, recover quickly, and contribute creatively.
Keywords
mentorship, feedback culture, generational workforce, hospitality and tourism leadership
ORCID Identifiers
Abrar Ahmad Khan -
DOI
10.5038/2771-5957.4.2.1070
Recommended Citation
Khan, A. A. (2025). Mentoring in the age of uncertainty: why gen z, millennials, and gen x need feedback more than ever. Journal of Global Hospitality and Tourism, 4(2), 200-202. https://www.doi.org/10.5038/2771-5957.4.2.1070
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
Included in
Business Administration, Management, and Operations Commons, Hospitality Administration and Management Commons, Social and Behavioral Sciences Commons, Tourism and Travel Commons
