Title
Does ISO 9000 certification affect the dimensions of quality used for competitive advantage?
Document Type
Article
Publication Date
2000
Date Issued
January 2000
Date Available
August 2011
Abstract
Garvin’s [Garvin, D.A. (1987) Competing on the eight dimensions of quality. Harvard Business Review 65(6), 101–109] eight dimensions of quality have become a widely accepted taxonomy for discussions of product quality. These dimensions were used as the basis for evaluating the impacts of ISO 9000 certification on companies’ product quality. Eleven ISO 9000 certified companies in Europe were studied to determine if and how ISO 9000 certification impacted the dimensions of quality relevant to their success. Results indicated that, for the companies studied, quality does improve as a result of ISO 9000 certification. Furthermore, results suggested that the reasons for seeking certification can influence the degree to which quality is improved.
Publisher
Pergamon
Recommended Citation
Withers, B & Ebrahimpour, M. (2000). Does ISO 9000 certification affect the dimensions of quality used for competitive advantage? European Management Journal 18(4), 431-443.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Abstract only. Full-text article is available only through licensed access provided by the publisher. Published in European Management Journal 18(4), 431-443. Members of the USF System may access the full-text of the article through the authenticated link provided.