Vendor Evaluation Criteria and Perceived Organisational Performance : A Comparison of American and Japanese Firms
Document Type
Article
Publication Date
1990
Date Issued
January 1990
Date Available
September 2011
Abstract
An examination is made of important evaluation criteria as they are perceived by quality managers in US firms and USâ€based Japanese firms. Three different groups of companies contained within 4 industries were considered: 1. US firms using a traditional approach to manufacturing management, 2. Japanese firms operating in the US, and 3. US firms attempting a Japanese approach to manufacturing management. A total of 997 questionnaires were sent to quality managers; usable questionnaires were returned by 297 respondents. Results identified price, one-time delivery, and the supplier's product quality as the 3 major criteria for evaluating vendors. The attitudes of quality managers were counter to the impressions portrayed in the academic and managerial press. Quality managers in all firms linked supplier's quality and perceived organizational performance. However, quality managers of Japanese-owned firms found the link between supplier's quality and perceived performance of their organization to be stronger than did their US counterparts.
Publisher
[Bradford, West Yorkshire] : MCB University Press
Recommended Citation
Ebrahimpour, M. & Mangiameli, P.M. (1990). Vendor Evaluation Criteria and Perceived Organizational Performance: A Comparison of American and Japanese Firms. The International Journal of Quality & Reliability Management, 7(6), 14-28.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Abstract only. Full-text article is available only through licensed access provided by the publisher. Published in The International Journal of Quality & Reliability Management, 7,(6), 14 -28.