An investigation of the total quality management survey based research published between 1989 and 2000 : A literature review.

Document Type

Article

Publication Date

2002

Date Issued

January 2002

Date Available

August 2011

Abstract

There has been a plethora of published research related to total quality management (TQM) in the last few decades. However, very few studies focused on cataloging critical factors of TQM. One of the objectives of this literature review was to investigate the state of TQM by examining and listing various TQM factors identified based on survey studies conducted in different countries and published in a variety of journals over the past decade. An examination of 76 survey studies that used an integrated approach to TQM showed that the TQM factors could be grouped under 25 categories. An analysis of the 347 survey based research articles published between 1989 and 2000 using these 25 factors as a framework revealed the most frequently covered TQM factors in the literature. Another goal of the paper was to analyse the objectives of these articles by year and type of journal they were published in to determine the trends in TQM survey based studies and recommend future direction for research. The analysis showed that the objectives of the 347 studies could be grouped under six categories.

Comments

Abstract only. Full-text article is available only through licensed access provided by the publisher. Published in The International Journal of Quality & Reliability Management, 19(7), 902-970. Members of the USF System may access the full-text of the article through the authenticated link provided.

Publisher

MCB University Press

Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.

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