Title
Impacts of ISO 9000 registration on European firms : a case analysis.
Document Type
Article
Publication Date
2001
Date Issued
January 2001
Date Available
August 2011
Abstract
ISO 9000 certification serves as an entre into the global marketplace. European firms have been the most prolific in obtaining ISO 9000 certification. The certification experiences of 11 European firms are described. On-site interviews and questionnaires were used to identify: the obstacles encountered during the implementation effort; the impacts certification had on operational factors; and the ISO 9000 elements requiring the greatest resources. Results suggest that firms of different sizes, in different industries, in different countries have similar experiences with respect to the obstacles, benefits, and effort associated with ISO 9000 certification. This information may facilitate certification by companies in countries seeking to penetrate international markets.
Publisher
MCB University Press
Recommended Citation
Withers, B.E. & Ebrahimpour, M. (2001). Impacts of ISO 9000 registration on European firms : a case analysis. Integrated Manufacturing Systems, 12 (2), 139 – 151.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Abstract only. Full-text article is available only through licensed access provided by the publisher. Published in Integrated Manufacturing Systems, 12(2), 139 – 151. Members of the USF System may access the full-text of the article through the authenticated link provided.