USF St. Petersburg campus Faculty Publications
Managing performance in the forensic sciences: Expectations in light of limited budgets.
Document Type
Article
Publication Date
2011
ISSN
1940-9036
Abstract
For forensic service providers worldwide, the demand for high-quality services greatly outpaces available resources to meet those requests. The gap between the demand for services and the resource-restricted supply of those services has implications for managing performance: the effectiveness and efficiency of forensic science. The effectiveness of forensic science is directly related to the quality of the scientific analysis and the timeliness with which that analysis is provided, while efficiency is associated with attempts to minimize costs without negatively impacting quality. An inevitable result of the demand and supply gap is a backlog that results in downstream effects on timeliness, service, and quality. One important strategy to respond to the demand-supply imbalance is continual process improvement. Collaborative benchmarking as a basis for process improvement is another approach. This paper discusses the disjunction between perceived and actual value for forensic services and the rationale for providers to evaluate, improve, and re-tool their processes toward continual improvement given limited resources.
Publisher
Taylor & Francis
Recommended Citation
Kobus, H., Houck, M., Speaker, P., Riley, R. & Witt, T. (2011). Managing performance in the forensic sciences: Expectations in light of limited budgets. Forensic Policy & Management: An International Journal, 2(1), 36-43. doi: 10.1080/19409044.2011.564271
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Citation only. Full-text article is available through licensed access provided by the publisher. Members of the USF System may access the full-text of the article through the authenticated link provided.