You are the patron: Envisioning and training for excellent library service from the patron's perspective.

Authors

Anthony StamatoplosFollow
Kari Ann Stamatoplos

SelectedWorks Author Profiles:

Anthony Stamatoplos

Document Type

Presentation

Publication Date

2014

Abstract

To envision excellence in service, library staff must learn to see service through the eyes of their patrons. This workshop demonstrated a training program using improvisation and role-playing activities, facilitated discussion, and application exercises to help participants understand how patrons experience the library. Following the program demonstration, facilitators guided participants in exploring ways to adapt the process and techniques for their own libraries.

Comments

Citation and abstract only.

Language

en_US

Recommended Citation

Stamatoplos, Anthony and Stamatoplos, Kari Ann, "You are the patron: Envisioning and training for excellent library service from the patron's perspective." (2014). USF St. Petersburg campus Faculty Publications. 1779.
https://digitalcommons.usf.edu/fac_publications/1779

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.