Graduation Year

2009

Document Type

Thesis

Degree

M.A.

Degree Granting Department

Mental Health Studies

Major Professor

Raymond G. Miltenberger, Ph.D.

Keywords

Supervision, Feedback, Compliance, Performance management, Reactivity

Abstract

The purpose of this study was to evaluate feedback systems for improving staff adherence to a toileting program at an intermediate care facility for individuals with developmental disabilities. The facility uses interoffice memos in order to provide their staff with feedback. Following baseline, we evaluated the effectiveness of the memo (B), memo plus in-service (C), and memo plus feedback (D) in an ABCDBD reversal design across 4 residences. The results showed that memo plus feedback was the most effective intervention.

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