Graduation Year

2024

Document Type

Thesis

Degree

M.S.E.M.

Degree Name

MS in Engineering Management (M.S.E.M.)

Degree Granting Department

Industrial and Management Systems Engineering

Major Professor

Hadi Gard, Ph.D.

Committee Member

Kingsley Reeves, Ph.D.

Committee Member

Walter Silva Sotillo, Ph.D.

Keywords

clinical productivity, healthcare providers, data analytics, discrepancy, simulation

Abstract

The growing number of cancer patients over the years has presented many challenges and opportunities for improvement in the healthcare system. These challenges and opportunities have demonstrated the need for a tool that can enhance the clinical productivity of healthcare providers, ultimately impacting patients’ overall experience. We studied the clinical Full Time Equivalency (cFTE) for providers at a cancer research center. cFTE is the percentage of time allocated for clinical work. In this cancer research center, the clinical work of each provider is supposed to match a targeted cFTE. The cancer research center’s concern was that the provider’s clinical productivity was deviating from the targeted cFTE in practice. We first created a tool to check whether or not there was a discrepancy between the clinical productivity of the providers and the targeted cFTE. This tool revealed that there was, in fact, an average difference of 38.13%. In this study, we developed a simulation-based approach and hypotheses to enhance providers’ clinical productivity. By using this simulation tool, we were able to reduce the average difference between the clinical productivity referred to as checked-out cFTE and targeted cFTE to 9.78% and calculate the average difference percentage of improvement between the targeted cFTE and the checked-out cFTE. This value improved to 74.34%.

Included in

Engineering Commons

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