Graduation Year

2023

Document Type

Dissertation

Degree

D.B.A.

Degree Granting Department

Dean's Office

Major Professor

Matthew Mullarkey, Ph.D.

Co-Major Professor

Richard Tarpey, DBA

Committee Member

Hemant Merchant, Ph.D.

Keywords

Face-to-face, Human Resources, Hybrid, New Employee Orientation, Success, Turnover

Abstract

During the COVID pandemic that began in 2020, interest in onboarding efficacy increased with going virtual. This survey research study focused on the effectiveness of virtual onboarding by comparing it with face-to-face (traditional) and hybrid onboarding. It spanned 12 different business sectors and involved 730 respondents, including executives, managers, technical personnel, and non-managerial staff. This exploratory study investigated the influence of the onboarding process on important organizational variables, including turnover intention and perception of self-performance. In addition, the study investigated the perception of success of the onboarding process. Results indicated that hybrid onboarding was the most effective followed by virtual and face-to-face onboarding. In addition, this study found gender differences in the onboarding process. No industry differences were found indicating these results were robust across different business sectors. In sum, the study results clearly indicated that virtual onboarding can become more effective by using a hybrid model of onboarding. Future research can examine the effectiveness of hybrid onboarding in different industries and service sectors.

Download

Share

COinS