Abstract
The hospitality and tourism industry has a long history of high turnover rates and businesses are constantly scrambling to fill vacancies. With four generations occupying the industry’s workforce, leaders are further challenged with fostering harmony in an attempt to increase their retention rates. Despite the challenges in leading a generationally diverse team, given their unique values, businesses can realize strategic advantages. This opinion paper highlights the strengths of multigenerational teams and how they can be leveraged for competitive benefits.
Keywords
organizational commitment, turnover, generational diversity
ORCID Identifiers
Laur-Ann Daley: https://orcid.org/0009-0005-2987-753X
DOI
10.5038/2771-5957.3.2.1055
Recommended Citation
Daley, L. (2024). Championing retention in the hospitality industry – Leveraging the strengths of a multigenerational workforce. Journal of Global Hospitality and Tourism, 3(2), 177-180. https://www.doi.org/10.5038/2771-5957.3.2.1055
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
