Abstract
In the face of intensified competition within the hospitality sector, exacerbated by the challenges of post-pandemic recovery, organizations are increasingly focused on re-engaging employees impacted by workforce reductions and retaining those who demonstrate a strong sense of attachment, care, and commitment to their workplace. These ownership behaviors are pivotal in fostering organizational stewardship and driving performance. However, the question arises: how can organizations cultivate and enhance these positive employee behaviors? This study investigates the influence of leader- and work-related factors, including social support, supervisory feedback, and job stress, on employees’ sense of ownership towards their organization. Employing a survey methodology, this study purposefully selected frontline lodging employees in South Cotabato Province in the Philippines. Results indicate an extremely high level of psychological ownership among employees within this sector, with social support, supervisory feedback, and job stress emerging as significant determinants of employees’ ownership behaviors. By shedding light on these critical factors, this study provides actionable insights for enhancing workplace dynamics and fostering a conducive work environment within the lodging sector.
Keywords
job stress, lodging sector, decent work, psychological ownership, social support, supervisory feedback
ORCID Identifiers
Aladin M. Ibrahim: https://orcid.org/0000-0002-8010-4533
Zyra R. Cabrera: https://orcid.org/0009-0001-4502-6082
Rodin S. Pescuela: https://orcid.org/0009-0002-0335-2725
DOI
10.5038/2771-5957.3.2.1050
Recommended Citation
Ibrahim, A. M., Cabrera, Z. R., & Pescuela, R. S. (2024). Do social support, supervisory feedback, and job stress matter to an employee’s sense of ownership? Context in the lodging sector. Journal of Global Hospitality and Tourism, 3(2), 91-107. https://www.doi.org/10.5038/2771-5957.3.2.1050
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
Included in
Business Administration, Management, and Operations Commons, Social Psychology Commons, Tourism and Travel Commons
