College
College of Arts and Sciences
Mentor Information
Donna Lee Ettel-Gambino
Description
Patient satisfaction is a key indicator of healthcare quality. Patient expectations and experiences during healthcare encounters, such as the admission process, strongly influence perceived quality of care and overall satisfaction with hospital services.[^1 ]Patient satisfaction is a key indicator of healthcare quality. Limited healthcare resources require efficient and effective process improvement efforts. The purpose of this study is to examine patient satisfaction with the hospital admission and parking processes at a multi-hospital system in Tampa-Bay. A quantitative, causal-comparative design was used to identify differences across groups. The independent variable was the floor the patient was assigned to. The dependent variables were the patients responses to satisfaction with 1)Time spent during the admission process was acceptable and 2)Parking facilities were acceptable and easily accessible. Initially a MANOVA was conducted to compare differences across groups. For significant findings, one-way ANOVA contrasts were conducted on each dependent variable.The MANOVA results revealed statistically significant differences as evidenced by Wilks Λ (4, 428) = 0.93, ***p***<0.003. One-way ANOVA contrasts identified one significant criterion: Participants (81%) agreed that the time spent during the admissions process was acceptable (***p***<.002). It was interesting to note that patients (73%) agreed that the parking facilities were easily accessible and acceptable (NS). Hospital leadership who are concerned about maintaining their competitive edge need to evaluate patient satisfaction data when forming policies that serve patients. Patient expectations and experiences during healthcare encounters, such as the admission process, strongly influence perceived quality of care and overall satisfaction with hospital services.[^2.3 ]
Leveraging Patient Satisfaction in the Hospital Admission & Parking Processes
Patient satisfaction is a key indicator of healthcare quality. Patient expectations and experiences during healthcare encounters, such as the admission process, strongly influence perceived quality of care and overall satisfaction with hospital services.[^1 ]Patient satisfaction is a key indicator of healthcare quality. Limited healthcare resources require efficient and effective process improvement efforts. The purpose of this study is to examine patient satisfaction with the hospital admission and parking processes at a multi-hospital system in Tampa-Bay. A quantitative, causal-comparative design was used to identify differences across groups. The independent variable was the floor the patient was assigned to. The dependent variables were the patients responses to satisfaction with 1)Time spent during the admission process was acceptable and 2)Parking facilities were acceptable and easily accessible. Initially a MANOVA was conducted to compare differences across groups. For significant findings, one-way ANOVA contrasts were conducted on each dependent variable.The MANOVA results revealed statistically significant differences as evidenced by Wilks Λ (4, 428) = 0.93, ***p***<0.003. One-way ANOVA contrasts identified one significant criterion: Participants (81%) agreed that the time spent during the admissions process was acceptable (***p***<.002). It was interesting to note that patients (73%) agreed that the parking facilities were easily accessible and acceptable (NS). Hospital leadership who are concerned about maintaining their competitive edge need to evaluate patient satisfaction data when forming policies that serve patients. Patient expectations and experiences during healthcare encounters, such as the admission process, strongly influence perceived quality of care and overall satisfaction with hospital services.[^2.3 ]
