College
College of Arts and Sciences
Mentor Information
Dr. Donna Lee Ettel-Gambino
Description
Patient satisfaction is viewed as a vital key driver that holds significant importance for healthcare leaders. The healthcare arena is continually evolving and marked by advancements in medical technologies with emphasis on patient-centered care. The patient experience is recognized as the drivers of healthcare quality.1 The purpose of this study was to examine patients’ perceptions of ‘timeliness’ by clinical unit. A quantitative, causal-comparative design was used to identify differences across groups. The independent variable was the clinical unit to which the patient was assigned. The dependent variables were the patients responses to survey questions including: 1) Pain medication administered timely; 2) Call bell answered timely; 3) Meals were delivered timely; 4) Tests were administered timely; 5) Procedures were completed timely and 6) My physician responded in a timely manner. Initially, a MANOVA was conducted to identify differences across groups. For significant findings, one way ANOVA contrasts were conducted on each dependent variable. Delays in responding to a patient’s call bell often leads to poor patient satisfaction and patient outcomes. Timely administration of pain medications administration is essential for ensuring the effectiveness of medication therapy. Delays in medication administration continue to be a prevalent issue that may pose risks to patient safety. One of the prominent findings of this study is the need to improve communication between nurses and physicians as well as between patients and healthcare providers, particularly on discharge planning and patient education. Effective communication in hospitals is imperative to reducing medical errors and maximizing patient safety and outcomes.
Leveraging Healthcare Providers Responsiveness to Patient Needs
Patient satisfaction is viewed as a vital key driver that holds significant importance for healthcare leaders. The healthcare arena is continually evolving and marked by advancements in medical technologies with emphasis on patient-centered care. The patient experience is recognized as the drivers of healthcare quality.1 The purpose of this study was to examine patients’ perceptions of ‘timeliness’ by clinical unit. A quantitative, causal-comparative design was used to identify differences across groups. The independent variable was the clinical unit to which the patient was assigned. The dependent variables were the patients responses to survey questions including: 1) Pain medication administered timely; 2) Call bell answered timely; 3) Meals were delivered timely; 4) Tests were administered timely; 5) Procedures were completed timely and 6) My physician responded in a timely manner. Initially, a MANOVA was conducted to identify differences across groups. For significant findings, one way ANOVA contrasts were conducted on each dependent variable. Delays in responding to a patient’s call bell often leads to poor patient satisfaction and patient outcomes. Timely administration of pain medications administration is essential for ensuring the effectiveness of medication therapy. Delays in medication administration continue to be a prevalent issue that may pose risks to patient safety. One of the prominent findings of this study is the need to improve communication between nurses and physicians as well as between patients and healthcare providers, particularly on discharge planning and patient education. Effective communication in hospitals is imperative to reducing medical errors and maximizing patient safety and outcomes.
