A Tale of Two Age Groups: Patient Satisfaction Across Age Cohorts
Loading...
Mentor Information
Dr. Donna Lee Ettel-Gambino, Ph.D.
Description
Effective patient-centered care requires efficient practices, strong communication, and proper systems. Age is a major factor that can impact patient satisfaction. Healthcare providers should be aware of this factor and adapt care accordingly. The purpose of this study was to explore how patient age influences their satisfaction within a multi-hospital system in the midwestern United States. A MANOVA was conducted to identify significant trends. After rejecting the null hypothesis, one way ANOVA contrasts were conducted for each criterion. The independent variable was the patients’ age group (over 65 and between 18 and 65). The dependent variables were the patient’s reported overall agreement with the following criteria: 1) timeliness; 2) communication; 3) care-team; 4) provider; 5) systems; and 6) facility. There were statistically significant findings as evidenced by Wilks’ Λ (6, 143) = 0.91, p<0.05. There were six statistically significant findings: 1) patients (87%) who reported satisfaction with timeliness (p<0.01); 2) patients (85%) who reported satisfaction with communication (p<0.01); 3) patients (84%) who reported satisfaction with the care team (p<0.05); 4) patients (89%) who reported satisfaction with their provider (p<0.05); 5) patients (79%) who reported satisfaction with the system (p<0.05); and 6) patients (84%) who reported satisfaction with the facility (p<0.05). For every criterion, patients over the age of 65 reported higher satisfaction. These data imply that older patients are more likely to be satisfied with general determinants of hospital function. The recommendations of the findings are for greater research on the working class and the determinants they care about most.
A Tale of Two Age Groups: Patient Satisfaction Across Age Cohorts
Effective patient-centered care requires efficient practices, strong communication, and proper systems. Age is a major factor that can impact patient satisfaction. Healthcare providers should be aware of this factor and adapt care accordingly. The purpose of this study was to explore how patient age influences their satisfaction within a multi-hospital system in the midwestern United States. A MANOVA was conducted to identify significant trends. After rejecting the null hypothesis, one way ANOVA contrasts were conducted for each criterion. The independent variable was the patients’ age group (over 65 and between 18 and 65). The dependent variables were the patient’s reported overall agreement with the following criteria: 1) timeliness; 2) communication; 3) care-team; 4) provider; 5) systems; and 6) facility. There were statistically significant findings as evidenced by Wilks’ Λ (6, 143) = 0.91, p<0.05. There were six statistically significant findings: 1) patients (87%) who reported satisfaction with timeliness (p<0.01); 2) patients (85%) who reported satisfaction with communication (p<0.01); 3) patients (84%) who reported satisfaction with the care team (p<0.05); 4) patients (89%) who reported satisfaction with their provider (p<0.05); 5) patients (79%) who reported satisfaction with the system (p<0.05); and 6) patients (84%) who reported satisfaction with the facility (p<0.05). For every criterion, patients over the age of 65 reported higher satisfaction. These data imply that older patients are more likely to be satisfied with general determinants of hospital function. The recommendations of the findings are for greater research on the working class and the determinants they care about most.
Comments
Poster Presentation