Mediation as a New Technique for Resolving Disputes in the Mental Health System

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Public Health, Mental Health, Clinical Practice, Health Service, Health System

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In the mental health service system, disputes take on various forms and exist in both clinical practice and management. Existing policy and administrative practice has favored a combination of medical and judicial/legal models to handle conflicts among consumers, mental health professionals, and others. The authors propose the addition of mediation as a third form of resolving issues, explicate some of the differences between mediation and current methods of resolving conflicts, and suggest benefits of using mediation.

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Administration and Policy in Mental Health and Mental Health Services Research, v. 21, issue 5, p. 431–445