Abstract

In this study, the importance of in-service training and its impact on increasing skills, knowledge, attitudes, and overall productivity in the banking sector were investigated. Surveyed valid data were obtained from 101 employees working in the branches of a private bank operating in Konya in Turkiye. The findings revealed that in-service training is essential to ensure compliance with technological developments and legal regulations and to increase customer satisfaction in a competitive market. The research revealed the necessity of continuous employee development in order to meet evolving customer demands and make effective use of new technologies. In the study, the benefits and limitations of in-service training were discussed, and the importance of special training programs with different learning preferences was emphasized. The results show that there is a positive relationship between in-service training and employee performance and that well-structured training initiatives can contribute significantly to organizational success. The findings revealed the critical role of human resources in maintaining competitiveness in the banking sector and the need for continued investment in employee training to foster a skilled and adaptable workforce.

DOI

https://www.doi.org/10.5038/9781955833127

Recommended Citation

Cetinkaya, A. S. (2024). The impact of in-service training on employees: A research in a bank. In W. B. James, C. Cobanoglu, & M. Cavusoglu (Eds.), Advances in global education and research (Vol. 5, pp. 1–12). USF M3 Publishing. https://www.doi.org/10.5038/9781955833127