Cultural tourism is a growing sector in which technologies play an important role. Location-based technology, or augmented, virtual and mixed reality, amongst many others, open up new possibilities for managers and at the same time enhance cultural tourism experience in all its stages. In this context, cities, and destinations in particular, need to innovate in order to assure a sustainable and competitive offer that benefits to both tourists and residents by facilitating their daily life through smart initiatives. The purpose of this conceptual chapter is to analyze how the creation of cultural tourism experience with information and communication technologies (ICTs) can contribute to the concept of Smart Destination. Multiple micro-case studies are conducted based on a literature review of best practices from scientific articles on smart technologies and cultural tourism. Three main smart axes are developed, where technology contributes in a transversal way: innovation, sustainability, and accessibility. This chapter provides a theoretical framework based on a smart vision of cultural tourism. It will help students, academics, and practitioners to consider ICT in its interrelation with different important current issues in cultural tourism. It supports the reflection on sustainable tourism in the context of Smart Destinations through innovation.
: Georgescu Paquin, A. & Carballido Risco, A. (2021). Contributions of information and communication technologies to cultural tourism experiences: Toward a smart destination. In C. Cobanoglu, S. Dogan, K. Berezina, & G. Collins (Eds.), Advances in Hospitality and Tourism Information Technology (pp. 1–24). USF M3 Publishing. https://www.doi.org/10.5038/9781732127586
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