Hotel businesses are required by law to have a certain proportion of disabled rooms according to the number of rooms they have. In addition to these legal obligations, the participation of disabled people in tourism activities is supported by the businesses and people in empathetic way. Although the hotel rooms built for disabled people are designed to be more spacious and facilitate the movements of the disabled, these rooms do not only serve the disabled people. It is offered to non-disabled guests especially during peak seasons when the room occupancy rate is high. In this study, the facilities provided by the hotel operators for disabled guests and the attitudes of non-disabled guests staying in disabled rooms were investigated. The research was carried out with the hotel department’s managers of 4- and 5-star hotel enterprises operating in Kusadası region with a semi-structured interview. According to the findings obtained from the research, it was seen that the occupancy rates of the disabled rooms were generally low, that the hotel enterprises showed the necessary importance to the disabled guests, and that they provided the necessary facilities and facilities for the disabled guests to spend their holidays comfortably. However, its revealed that non-disabled guests refused to stay in disabled rooms or were not willing to do so and were uncomfortable with the situation.
Özdoğan, O. N., Yilmaz, C., & Abramuszkinova-Pavlikova, E. (2023). Disabled rooms in hotel industry: A research on perception for disabled rooms. In F. Okumus, B. Denizci-Guillet, M. Tuna, & S. Dogan (Eds.), Advances in managing tourism across continents (Vol. 3, pp. 1–8). USF M3 Publishing. https://www.doi.org/10.5038/9781955833097
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