The focus of this research was to investigate how school administrators in Turkey managed the crises caused by the COVID-19 outbreak, which was a deadly threat for humanity worldwide. The research questions guiding this study are: 1) Did schools have a crisis plan? 2) If yes, how was the plan implemented in a crisis situation?; 3) What kind of changes were made in the plans?; 4) What should administrators do in such crisis situations?; and 5) What was done in the COVID-19 outbreak? The research was conducted as a qualitative case study which involved 105 school administrators. Due to the pandemic conditions that hindered direct face-to-face interviews and interactions, data collection was carried out online via a Google drive form with open-ended questions. The findings demonstrated that there were two main headings as the basis for the research problems. The first was the existence of crisis planning by school administrators; the other was the status of implementation of these plans. Finally, how school administrators handled crisis management was pointed out.


crisis management, planning, implementation, support, communication

ORCID Identifiers

Sadegul Akbaba Altun: https://orcid.org/0000-0001-5690-6088

Mustafa Bulut: https://orcid.org/0000-0003-0363-2364



Creative Commons License

Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License



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