A Model of Public Transit Effectiveness Based on Transit Service Consumer Satisfaction

Document Type

Conference Proceeding

Publication Date



Extant models of public transit system performance incorporate indicators of cost effectiveness, service effectiveness resources efficiency, and level of service. Conspicuously lacking are models that incorporate indicators of transit service consumer satisfaction. Yet, making public transit more consumer-oriented is crucial to efforts aimed at preserving the environment and maximizing the utility of available resources. Cognizant of this, this article proposes a transit performance evaluation model that has as its central tenet, transit service consumer satisfaction. Data on consumer satisfaction culled from a survey of patrons of a Florida-based transit system are employed to demonstrate the model's practical utility.

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Citation / Publisher Attribution

Presented at the 37th Annual Conference of the Transportation Research Forum in Chicago, Illinois in October 1995