Title
The impact of ISO 9000 on TQM and business performance
Document Type
Article
Publication Date
2007
Date Issued
January 2007
Date Available
August 2011
Abstract
ISO 9000 and TQM have had considerable success in terms of acceptance in organizations worldwide. In this study, Structural Equation Modeling (SEM) is applied to assist in explaining and predicting the relationships between and among ISO 9000 certification, TQM practices, organizational competitiveness, customer satisfaction, and business performance. An a priori model is constructed on the basis of established beliefs, propositions, and findings of previous empirical studies in quality management, and several hypotheses are proposed and tested. Survey data collected from 441 ISO 9001 registered manufacturing companies of electronic and other electrical equipment and components and chemicals and allied products in the United States are used for analyses. The data showed that neither ISO 9000 nor TQM has significant direct positive relationship with business performance. However, one important result is the strong evidence that both the ISO 9000 certification efforts and TQM practices enhance organizational competitiveness, which in turn helps to improve business performance. The study also indicates that ISO 9000 certification efforts and TQM practices have a significant, positive relationship. This finding supports the claim that ISO 9000 may be a good first step to total quality and is a meaningful component of TQM.
Publisher
School of Business, Fairfield University
Recommended Citation
Han, S.B., Chen, S.K., & Ebrahimpour, M. (2007). The Impact of ISO 9000 on TQM and Business Performance. Journal of Business and Economic Studies, 13(2), 1-23.
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Abstract only. Full-text article is available only through licensed access provided by the publisher. Published in Journal of Business and Economic Studies, 13(2), 1-23. Members of the USF System may access the full-text of the article through the authenticated link provided.