Graduation Year


Document Type




Degree Name

Doctor of Philosophy (Ph.D.)

Degree Granting Department

Curriculum and Instruction

Major Professor

Judith A. Ponticell, Ph.D.

Co-Major Professor

W. Robert Sullins, Ed.D.

Committee Member

Thomas E. Miller, Ed.D.

Committee Member

Jennifer R. Wolgemuth, Ph.D.


disabilities accommodations, higher education policy, policy development, policy implementation


Pioneering legislation such as Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, the Individuals with Disabilities Education Act of 1997, and the Assistive Technology Act of 1998 have increased attention to the needs of individuals with disabilities. These regulations require that public programs and services are accessible to people with disabilities (Griffin, 2004).

This descriptive case study examines policy design to conform with Sections 504 and 508 of the Rehabilitation Act of 1973 at a public research university through the lens of Bolman and Deal’s four frames of organizational analysis. These frames include: (a) the structural frame, (b) the human resource frame, (c) the political frame, and (d) the symbolic frame.

Results of the study indicate that accessibility policies in postsecondary education that address access to web content and course materials should develop a systematic approach to establishing an action plan to identify barriers and develop solutions. This includes a strategic commitment to policy planning, development, implementation, monitoring, and assessment.