Graduation Year


Document Type




Degree Granting Department

Community and Family Health

Major Professor

Oliver Massey, Ph.D.

Committee Member

Carol Bryant, Ph.D.

Committee Member

Mario Hernandez, Ph.D.


Qualitative, Case study, Artifacts, Values, Assumptions


A cohesive organizational culture has been linked to positive outcomes in child-serving agencies, such as improved child-level outcomes and positive organizational climate (Glisson & Green, 2006; Glisson & Hemmelgarm, 1998; Glisson & James, 2002; Hemmelgarn, Glisson, & James, 2006). Although isolated studies of organizational culture have been conducted in individual agencies (child welfare and juvenile justice), no study has examined the organization culture of successful, holistic systems of care that involve the coordination of multiple agencies, such as child welfare, juvenile justice, mental health and education. Data collected from the three system-of-care sites selected for participation in Case Studies of System Implementation was analyzed for themes using the Atlas.ti qualitative software package. The analysis was conducted through the framework of Schein's model of organizational culture. For each site, examples of artifacts, values, and assumptions were identified. The artifacts at sites were closely related to the articulated values of the organizations. Findings also suggest that there are underlying components to the organizational culture of system of care, including system of care values and principles, collaboration, willingness to change, and leadership. Results also showed that local context affects organizational culture. Suggestions for future exploration into these hypotheses are provided.