Graduation Year


Document Type




Degree Granting Department

Child and Family Studies

Major Professor

Trevor F. Stokes, Ph.D.

Committee Member

Marilee Hayman, MS

Committee Member

Tracy Schatzberg, Ed.S


performance improvement package, goal-setting, prompting, feedback


Organization Behavior Management (OBM) is a subfield within the discipline of Applied Behavior Analysis (ABA) involving the application of ABA principles and practices to organizational settings. One successful intervention used in OBM is the implementation of a performance improvement package. This approach has proven to be an effective problem solving strategy in a variety of settings, based on effective components such as goal-setting, prompting, and feedback. In this endeavor a performance improvement package was applied within an educational setting. In this school district, school psychologists are required to complete documentation for Medicaid reimbursement to the district, but were inconsistent in doing so. The purpose of this study was to improve the consistency of billing for Medicaid reimbursement by 74 school psychologists serving 102 schools. A multiple baseline across three areas was used to assess the effectiveness of the intervention introduced in a sequential manner.