Graduation Year

2023

Document Type

Dissertation

Degree

D.B.A.

Degree Granting Department

Management

Major Professor

Uday Murthy, Ph.D.

Co-Major Professor

Pryia Dozier, D.B.A.

Committee Member

Jean Kabongo, Ph.D.

Committee Member

Rick Will, Ph.D.

Keywords

Mergers and Acquisitions, Phenomenology, Fair Process Theory, Stakeholder Engagement, Successful Integration

Abstract

This phenomenological study explores the complexities and influences of pre-merger communication on M&A outcomes from a stakeholder perspective, using the Fair Process Theoretical Framework. The study identified the following six key themes related to pre-merger communication broken down into two distinct categories: important aspects to employees, which include Open and Honest Communication, Engagement and Clarity, Participation and Collaboration, and best practices managers can implement, such as Undertake Fair and Engaging Communication, Prioritize Strategic and Cultural Communication, Ensure Effective and Compliant Communication. The study also found that effective pre-merger communication can positively influence perceptions of fairness in the merging process. These findings have theoretical and practical implications. Theoretically, the study supports the Fair Process Theoretical Framework and contributes to organizational communication theory by emphasizing fairness, transparency, and engagement as essential elements in communication processes. Practically, the study emphasizes the need for organizations to prioritize effective pre-merger communication strategies to enhance employee satisfaction, commitment, and overall organizational performance. This research can serve as a valuable resource for organizations in developing communication strategies during the M&A process, ultimately leading to improved desired outcomes and value creation.

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