Article Title

Industry 4.0 applications towards sustainability in hospitality: First waves in the guest room

Authors

Sanjay Nadkarni, Emirates Academy of Hospitality ManagementEmirates AcademyFollow
Florian Kriechbaumer, Emirates Academy of Hospitality ManagementFollow
Natasa Christodoulidou, California State University, Dominguez HillsFollow
Marcus A. Rothenberger, University of Nevada Las VegasFollow

Abstract

Digitalization is positioned as an important element for the future of hospitality related services, especially since the onset of the COVID-19 pandemic (Gursoy & Chi, 2020; Shin & Kang, 2020). Historically, digitalization focused on amplifying returns by increasing revenue and operational efficiency. The hospitality industry utilizes resources intensely to function well; and when used properly, technological improvements can optimize the development of a sustainable business model. This manuscript explores the role of recent innovations in digitalization, such as Big Data, the Internet of Things (IoT), and artificial intelligence (AI) in enabling environmental sustainability in hotels. These innovations become transparent when a substantial portion of resource utilization is being consumed (Yu-Lun et al., 2019).

Keywords

AI, IoT, sustainability, industry 4.0, hotel room, hospitality

ORCID Identifiers

Sanjay Nadkarni: https://orcid.org/0000-0002-4391-8028

Florian Kriechbaumer: https://orcid.org/0000-0001-8155-4977

Natasa Christodoulidou: https://orcid.org/0000-0001-8822-7020

Marcus A. Rothenberger: https://orcid.org/0000-0002-6935-9690

DOI

10.5038/2640-6489.8.1.1216

Recommended Citation

Nadkarni, S., Kriechbaumer, F., Christodoulidou, N., & Rothenberger, M. A. (2023). Industry 4.0 applications towards sustainability in hospitality: First waves in the guest room. Journal of Global Business Insights, 8(1), 31-48. https://www.doi.org/10.5038/2640-6489.8.1.1216

Creative Commons License

This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License