Scholar Commons > M3 Center > JGBI > Vol. 8 > Iss. 1 (2023)
Article Title
Industry 4.0 applications towards sustainability in hospitality: First waves in the guest room
Abstract
Digitalization is positioned as an important element for the future of hospitality related services, especially since the onset of the COVID-19 pandemic (Gursoy & Chi, 2020; Shin & Kang, 2020). Historically, digitalization focused on amplifying returns by increasing revenue and operational efficiency. The hospitality industry utilizes resources intensely to function well; and when used properly, technological improvements can optimize the development of a sustainable business model. This manuscript explores the role of recent innovations in digitalization, such as Big Data, the Internet of Things (IoT), and artificial intelligence (AI) in enabling environmental sustainability in hotels. These innovations become transparent when a substantial portion of resource utilization is being consumed (Yu-Lun et al., 2019).
Keywords
AI, IoT, sustainability, industry 4.0, hotel room, hospitality
ORCID Identifiers
Sanjay Nadkarni: https://orcid.org/0000-0002-4391-8028
Florian Kriechbaumer: https://orcid.org/0000-0001-8155-4977
Natasa Christodoulidou: https://orcid.org/0000-0001-8822-7020
Marcus A. Rothenberger: https://orcid.org/0000-0002-6935-9690
DOI
10.5038/2640-6489.8.1.1216
Recommended Citation
Nadkarni, S., Kriechbaumer, F., Christodoulidou, N., & Rothenberger, M. A. (2023). Industry 4.0 applications towards sustainability in hospitality: First waves in the guest room. Journal of Global Business Insights, 8(1), 31-48. https://www.doi.org/10.5038/2640-6489.8.1.1216
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License