Digitalization is positioned as an important element for the future of hospitality related services, especially since the onset of the COVID-19 pandemic (Gursoy & Chi, 2020; Shin & Kang, 2020). Historically, digitalization focused on amplifying returns by increasing revenue and operational efficiency. The hospitality industry utilizes resources intensely to function well; and when used properly, technological improvements can optimize the development of a sustainable business model. This manuscript explores the role of recent innovations in digitalization, such as Big Data, the Internet of Things (IoT), and artificial intelligence (AI) in enabling environmental sustainability in hotels. These innovations become transparent when a substantial portion of resource utilization is being consumed (Yu-Lun et al., 2019).


AI, IoT, sustainability, industry 4.0, hotel room, hospitality

Chinese Abstract


数字化被视为酒店相关服务未来的重要组成部分,特别在新冠疫情(COVID-19)爆发之后(Gursoy & Chi,2020;Shin & Kang,2020)。历史上,数字化的重点是通过增加收入和运营效率来扩大回报。酒店业充分利用资源以维持良好运作;如果使用得当,技术改进可以优化可持续商业模式的发展。本文探讨了近期数字化的创新,如大数据、物联网(IoT)和人工智能(AI)在酒店环境中实现可持续性的作用。当大量资源使用率被消耗时,这些创新则变得透明(Yu-Lun et al.,2019)。


ORCID Identifiers

Sanjay Nadkarni: https://orcid.org/0000-0002-4391-8028

Florian Kriechbaumer: https://orcid.org/0000-0001-8155-4977

Natasa Christodoulidou: https://orcid.org/0000-0001-8822-7020

Marcus A. Rothenberger: https://orcid.org/0000-0002-6935-9690



Creative Commons License

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