An investigation of the effects of information system literacy and business process management on organizational performance

Ozel Sebetci, Adnan Menderes UniversityFollow

Abstract

Information systems bring about many innovation opportunities for organizations. However, there are also several factors affecting these opportunities that need to be investigated. Therefore, taking this necessity as a starting point, the present study was conducted to provide an insight into the associations between Information Systems Literacy (ISL), and the analytical approach, as well as Business Process Management (BPM) usage and organization performance. To this end, a structural model has been developed to define the link between design, methodology and approach structures and study the mediating effect on the relationship between ISL, analytical approach, BPM, and organization performance. A questionnaire was developed and a total of 404 usable surveys were collected from civil servants employed in various public bodies in Turkey. Using structural equation modeling, the model and the proposed hypotheses were tested. Results showed ISL has a significant and positive effect on BPM and organization performance whereas there is no positive correlation between neither the analytical approach and BPM nor organization performance. Moreover, the success of the employees with a bachelor’s degree or score above 67.8% appears to be linked with the success of the model investigating the association between BPM usage, ISL, and analytical approach affecting organization performance.

Keywords

ISL, analytical approach, civil servant, BPM, success model, SEM

Chinese Abstract

信息系统素养与商业流程管理对组织绩效的影响研究

信息系统为组织带来了许多革命性商机。然而，仍有许多影响这些商机的因素亟待探讨。因此，本文由此必要性出发，对信息系统素养、分析方法、及商业流程程管理与组织绩效之间的联系进行了探讨。调查面向土耳其不同政府机构的在职公务员，共收集404份有效问卷。研究建立了一个概念模型，以结构方程模型加以验证。结果显示，信息系统素养对商业流程管理和组织绩效均有显著正影响。然而，分析方法、商业流程管理与组织绩效之间并无正相关性。此外，研究对象中67.8%具本科或以上的学位，他们的成功似乎呼应了这一研究模型的成功，即商业流程管理、信息系统素养及分析方法对组织绩效的影响。

信息系统素养、分析方法、公务员、商业流程管理、成功模型、结构方程模型

DOI

10.5038/2640-6489.5.2.1134

Recommended Citation

Sebetci, O. (2020). An investigation of the effects of information system literacy and business process management on organizational performance. Journal of Global Business Insights, 5(2), 87-102. https://www.doi.org/10.5038/2640-6489.5.2.1134