Organizational alignment and employee job satisfaction in an EB-5 hotel

Valentina Naumenko, Johnson UniversityFollow
Robert R. Schaller, Florida Institute of TechnologyFollow

Abstract

The hospitality industry of the United States continues to thrive and grow each year with millions of tourists and business visitors. Florida, and specifically Orlando are leaders in U.S. tourist destinations. The industry’s growth has been stimulated by foreign direct investment, including the EB-5 visa program, which in 2016 contributed almost $4 billion of inward capital investment. The hospitality industry receives one of the largest portions of total EB-5 investment, about 31%. Florida ranks 2nd to New York among a handful of other states that receive the most EB-5 investment. Because more and more hospitality organizations are financed by EB-5 immigrant investors, learn how this EB-5 ownership may influence hotel performance is important but understudied question. The purpose of this research is to explore organizational alignment of EB- 5 hotel. A case study method was employed to examine one EB-5 hotel in Orlando, Florida as part of a larger inquiry into how EB-5 ownership affects employee job satisfaction in the hospitality industry. The research results suggest that while both organizational alignment and employee job satisfaction of the studied EB-5 hotel are higher than the same metrics of some non-EB-5 hotels, employee turnover rate in EB-5 hotel was significantly high. Also, findings outline the uniqueness of organizational alignment of EB-5 hospitality. Importantly, this is the first analysis of its kind, and its results offer a foundation for future research. The findings of this case study benefit researchers, politicians, and practitioners.

Keywords

employment-based fifth preference category visa program, EB-5, organizational alignment, service-profit chain model, employee job satisfaction

Chinese Abstract

EB-5酒店的组织一致性和员工工作满意度

美国的款待业持续兴旺，其观光客和商务旅客以每年千百万的速度增长。佛罗里达，尤其是奥兰多，是美国旅游目的地的引领者。来自外国的直接投资一直刺激这个行业的增长，其中包括EB-5签证计划，该计划于2016年直接引进近40亿美元的投资。款待业是接受EB-5投资资金最多的行业，占比约31%。在几个享有最大EB-5投资份额的州里面，佛罗里达位列第二，仅次于纽约。由于接受EB-5移民投资者提供资金的款待业集团与日俱增，了解EB-5的所有权对酒店的业绩影响尤为重要，但相关研究并不充分。本研究旨在探索EB-5酒店的组织一致性，采用案例研究法，将佛罗里达奥兰多的一家酒店作为案例研究对象展开调研。这也是另一项更大规模用以探索EB-5所有权如何影响款待业员工工作满意度的研究的一部分。结果表明，尽管EB-5酒店的组织一致性和员工满意度均高过非EB-5酒店，前者的员工流失率也高过后者。研究同时也勾勒出EB-5酒店的组织一致性的独特之处。重要的是，作为同类分析的先驱，本文将为未来的研究奠定基础。研究发现能使研究者、政治家及从业者受益。

关键词：以就业为基础的第五选项类别签证计划、EB-5、组织一致性、服务利润链模型、员工工作满意度

DOI

10.5038/2640-6489.4.1.1059

Recommended Citation

Naumenko, V., & Schaller, R. R. (2019). Organizational alignment and employee job satisfaction in an EB-5 hotel. Journal of Global Business Insights, 4(1), 34-47. https://www.doi.org/10.5038/2640-6489.4.1.1059