Abstract
This study aims to evaluate the relationship between supervisor support and turnover intention, as well as the mediating role of employee engagement in retail stores in Saudi Arabia. The study’s significance lies in its contribution to the understanding of how front-line employees’ view of the supervision qualities of their superiors impacts their turnover intention. The study offers insights to managers in retail stores by examining whether employee engagement plays a role in mediating the relationship between the two investigated variables. This information could be particularly helpful for supervisors looking to comprehend and adopt effective support when interacting with their front-line employees. The research also holds importance as it can provide insights for training supervisors. The findings of this study have implications for understanding how perceived supervisor support qualities impact the turnover intentions of employees in the retail sector. This information holds value for organizations of all sizes helping them identify management training goals to address the issue of employee turnover intention.
Keywords
customers, front-line employees, retail industry, Saudi Arabia, Saudization
ORCID Identifiers
Abdelhamid Eladl: https://orcid.org/0009-0003-6164-4491
Vildan Esenyel: https://orcid.org/0000-0003-2162-1554
DOI
10.5038/2640-6489.10.2.1322
Recommended Citation
Eladl, A., & Esenyel, V. (2025). Empowering change: Uncovering the dynamic association between supervisor support, employee engagement, and turnover intention. Journal of Global Business Insights, 10(2), 173-189. https://www.doi.org/10.5038/2640-6489.10.2.1322
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
