Transformative E-Government and Public Service: Public Libraries in Times of Economic Hardship
Digital Object Identifier (DOI)
Over the past decade, public libraries in the United States have become central to the delivery of e-government to the public. A recent evolution in library e-government activities has been the creation of partnerships between libraries, government agencies, and other institutions. Drawing from the results of several ongoing research projects, this chapter will examine these partnerships and their roles in transforming the ways government agencies can serve the public, services are delivered to the public, and members of the public can be included in government activities. Using both qualitative and quantitative data, this chapter will provide insights into a rapidly developing transformation of public libraries that is occurring because of the influence of e-government. The chapter will also discuss the ways in which the role of the library in the provision of e-government has been central to the transformation of government in the age of the Internet.
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Citation / Publisher Attribution
Transformative E-Government and Public Service: Public Libraries in Times of Economic Hardship, in V. Weerakkody & C. G. Reddick (Eds.), Public Sector Transformation through E-Government: Experiences from Europe and North America, Routledge, p. 35-46
Scholar Commons Citation
Bertot, John C.; Jaeger, Paul T.; and Greene Taylor, Natalie, "Transformative E-Government and Public Service: Public Libraries in Times of Economic Hardship" (2012). School of Information Faculty Publications. 397.