Patient Perceptions of Electronic Medical Records: Physician Satisfaction, Portability, Security, and Quality of Care

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patient perceptions, health information technology, EMRs, electronic medical records, patient satisfaction, service quality, portability, security, quality of care, patient information, information retrieval, e-healthcare, electronic healthcare, healthcare technology, e-health

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Physicians are adopting electronic medical records in much greater numbers today and are escalating the rate of adoption. The American Recovery and Reinvestment Act of 2009 provides incentives for physicians to adopt this technology. The objectives of this paper are to determine whether patient satisfaction is affected by computer use in the exam room and whether patients who have experienced computers in the exam room perceive differences in the utility of electronic medical records. Physicians received higher overall satisfaction scores when a computer was used to retrieve patient information. Physicians received similar satisfaction scores when a computer was used to enter patient information. Patients who have experienced electronic medical records perceive benefits such as increased portability of the record but do not believe that physicians who use electronic medical records produce better health outcomes. Patients who have experienced electronic medical records do not desire more control over their record than those who have traditional medical records.

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Citation / Publisher Attribution

International Journal of Biomedical Engineering and Technology, v. 12, no. 1, p. 62-84