Direct and Indirect Relationship Between Social Stressors and Job Performance in Greater China: The Role of Strain and Social Support

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Job performance, Mediator, Moderator, Social stressor, Social support, Strain

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This study examined the direct relationship between two social stressors (interpersonal conflict and organizational politics) and supervisor-rated job performance among employees in three Chinese societies in Greater China. The potential moderating effects of social support on the relation between social stressors and job performance were also investigated. Further, the potential mediating role of strain between stressors and job performance was tested. Data were collected from 1032 employees in Beijing, Hong Kong, and Taipei. The results showed that both types of social stressors were positively correlated with strain, and negatively related with job performance. There was evidence supporting that social support was a significant moderator of the social stressor–performance relationship. Further, results were consistent with the hypothesis that strain could be a mediator between social stressors and job performance.

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European Journal of Work and Organizational Psychology, v. 22, issue 5, p. 520-531