The Many Roles of Control in a Stressor-Emotion Theory of Counter Productive Work Behavior

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Book Chapter

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The Stressor-Emotion model of counterproductive work behavior (CWB) is based on prevalent approaches to emotions, the stress process in general and job stress in particular. The sense of control is key to the appraised coping capacity. A combination of perceived stressors and insufficient control is likely to trigger negative emotions, which in turn increase the likelihood the employee will engage in CWB, which we view as a special case of behavioral strain. We highlight the centrality of several conceptualizations of control in theories of general stress, work stress, and CWB. A critical concern is the paucity of empirical support for the interactive stressor-control effects posited by models at all three levels of stress theory.

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The Many Roles of Control in a Stressor-Emotion Theory of Counterproductive Work Behavior, in P. L. Perrewé & D. C. Ganster (Eds.), Research in Occupational Stress and Well-being, Volume 5, Emerald Group Publishing, p.171-201