History and Development of Multisource Feedback as a Methodology

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history & development of multisource feedback methodology


Examines 100 yrs of ratings research and follows the evolution of the multisource perspective across industry, academic, and public sector environments. Starting with the early days of rating-scale development, the authors follow accumulating evidence for the use of ratings in the private sector, across 2 world wars, and the explosion of research and application in the business world and government research laboratories. They also note that the infusion of innovative thinking from the teacher-effectiveness research literature, and surveyed-based research and feedback domains. The authors then describe how the tenor of the times during the 1980s and early 1990s helped create the impetus for the multisource, or 360-degree, feedback movement. The chapter closes with some reflections on where the field has been and offers a few cautionary notes to consider as the multisource feedback movement charges toward maturity.

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History and Development of Multisource Feedback as a Methodology, in D. Bracken, C. Timmreck & A. Church (Eds.), The Handbook of Multisource Feedback, Jossey Bass, p. 15-32