Analysis of Visitor Satisfaction with Public Transport in Munich

Authors

Diem-Trinh Le-Klähn, Technische Universität MünchenFollow
C. Michael Hall, University of Canterbury, New ZealandFollow
Regine Gerike, University of Natural Resources and Life Sciences, ViennaFollow

Abstract

This study investigates the use of public transport by visitors in the city of Munich, Germany. It seeks to understand how visitors perceive public transport services and which factors influence their level of satisfaction. Data were collected from a survey in April and May 2012 with a random sample at selected tourist sites in Munich. Factor analysis resulted in four different service dimensions—traveling comfort, service quality, accessibility and additional features. Visitors were found to be generally satisfied with public transport services in Munich, and their perceptions are independent from most factors.

DOI

http://doi.org/10.5038/2375-0901.17.3.5

Recommended Citation

Le-Klähn, Diem-Trinh, et al. 2014. Analysis of Visitor Satisfaction with Public Transport in Munich. Journal of Public Transportation, 17 (3): 68-85.
DOI: http://doi.org/10.5038/2375-0901.17.3.5
Available at: https://digitalcommons.usf.edu/jpt/vol17/iss3/5