Abstract
Applying the Conservation of Resources Theory and the Affective Event Theory, this study explores the interplay between perceived manager support (PMS), negative emotions, and emotional exhaustion among hotel supervisors. The study also examines the moderating role of cognitive reappraisal strategy on the above relationships. Data were collected from a sample of U.S. hotel supervisors. Results showed that negative emotions play a mediating role in the relationship between PMS and supervisors’ emotional exhaustion. Cognitive reappraisal amplified the negative effect of PMS on negative emotions, the positive relationship between negative emotions and emotional exhaustion, and the indirect effect of PMS on emotional exhaustion through negative emotions. The study offers HR practices on how to effectively provide support and use cognitive reappraisal strategy to alleviate hotel supervisors’ negative emotions and emotional exhaustion.
Keywords
emotion regulation, perceived manager support, burnout, negative emotions, employee wellbeing
ORCID Identifiers
Han Chen -
Yvette Green -
DOI
10.5038/2771-5957.4.2.1068
Recommended Citation
Chen, H., & Green, Y. (2025). The double-edged role of cognitive reappraisal: a moderated mediation model of manager support and emotional exhaustion among hotel supervisors. Journal of Global Hospitality and Tourism, 4(2), 162-180. https://www.doi.org/10.5038/2771-5957.4.2.1068
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial 4.0 License
Included in
Business Administration, Management, and Operations Commons, Cognitive Science Commons, Hospitality Administration and Management Commons, Tourism and Travel Commons
