USF St. Petersburg campus Faculty Publications
The balanced scorecard: Sustainable performance assessment for forensic laboratories.
Document Type
Article
Publication Date
2012
ISSN
1355-0306
Abstract
The purpose of this article is to introduce the concept of the balanced scorecard into the laboratory management environment. The balanced scorecard is a performance measurement matrix designed to capture financial and non-financial metrics that provide insight into the critical success factors for an organization, effectively aligning organization strategy to key performance objectives. The scorecard helps organizational leaders by providing balance from two perspectives. First, it ensures an appropriate mix of performance metrics from across the organization to achieve operational excellence; thereby the balanced scorecard ensures that no single or limited group of metrics dominates the assessment process, possibly leading to long-term inferior performance. Second, the balanced scorecard helps leaders offset short term performance pressures by giving recognition and weight to long-term laboratory needs that, if not properly addressed, might jeopardize future laboratory performance.
Publisher
Elsevier
Recommended Citation
Houck, M.M., Speaker, P.J., Fleming, A.S., & Riley, R.A., Jr. (2012). The balanced scorecard: Sustainable performance assessment for forensic laboratories. Science & Justice, 52(4), 209-216. doi: 10.1016/j.scijus.2012.05.006
Creative Commons License
This work is licensed under a Creative Commons Attribution-Noncommercial-No Derivative Works 4.0 License.
Comments
Citation only. Full-text article is available through licensed access provided by the publisher. Members of the USF System may access the full-text of the article through the authenticated link provided.